Terms of Service
Last updated: 1 October 2026 · Grafics Media LLC · support@grafics.ai · 404-333-8432 SMS only
These terms govern your use of listing packs, free trial, photographer partner requests, and related photo cleanup on grafics.com (and MLS Ready when offered under the Grafics brand). By submitting an order, starting a trial, or uploading files, you agree to these terms.
1. The service
Grafics delivers residential listing graphics packs (Just Listed → Sold, square + story) and related photo correction / artifact strip for listing photos. Packs are emailed as a ZIP after email verification (free trial) or payment ($49). Monthly listing-pack membership is $49/mo for one new listing pack each month; cancel anytime. Photographer wholesale is by mailto inquiry ($29/pack or $129/mo studio) — not a self-serve checkout on this site.
2. Free trial
One free listing pack per email after magic-link verify. No card is required to start the trial. After the free pack, additional packs are paid.
3. Listing photos and MLS use
You upload photos and listing facts. You warrant that you have the right to use them and that they accurately show the property. Grafics only corrects technical issues (exposure, white balance, straighten, crop, lens distortion, mild contrast, denoise, sharpen) and strips burned-in banners, watermarks, timestamps, and contact marks. We do not stage rooms, replace skies or lawns, add or remove structure, hide defects, or certify MLS compliance. FMLS, GAMLS, and other boards may reject files. You decide what to upload and you are responsible for those uploads and for any disclosure your board requires. If we cannot clean a file without guessing, we refuse that file or ask you to confirm.
You further warrant that you will comply with applicable FMLS rules (including no misrepresentation and no text burned onto MLS photos), GAMLS photo policy, the NAR Code of Ethics, and Georgia real estate license law, as they apply to you. Output from Grafics is not a representation that any board will accept the file.
4. Your content and license
You retain ownership of photos and listing facts you upload. You grant Grafics Media LLC a limited license to process those files solely to deliver the ordered pack or cleanup. We do not use your listing photos to train public AI models.
5. Billing and cancellation
- One-time listing packs are charged via Stripe Checkout ($49) before delivery of that paid pack.
- $49/mo membership renews monthly until you cancel; cancel anytime in Stripe customer portal or by emailing support.
- Once a one-time pack or membership period is billed and paid, we do not issue cash refunds. If something went wrong with delivery or files, we may offer an in-kind service credit toward Grafics listing-pack or MLS Ready work instead. Membership can be canceled anytime so it does not renew; cancel stops future charges, it does not refund periods already paid.
- Free trial does not collect a card at start.
- Failed payments may pause membership delivery until resolved.
6. Disclaimer of warranties
The service is provided “as is” without warranties of any kind. We do not guarantee board acceptance, uptime, or fitness for a particular MLS or marketing use. DEMO sample graphics on the site are illustrations, not live listings.
7. Limitation of liability
Grafics Media LLC’s total liability to you shall not exceed the amount you paid us for the service in the three (3) months preceding the claim. We are not liable for indirect, incidental, consequential, or board-rejection damages, including MLS fines, withdrawn listings, or lost commissions.
8. Governing law
These terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Venue for disputes is the state or federal courts in Gwinnett County, Georgia, except that either party may seek injunctive relief where appropriate.
9. Eligibility and authority
You must be at least 18 years old and have authority to accept these terms for yourself or the brokerage or entity you represent.
10. Acceptable use and suspension
Do not misuse the service (illegal uploads, attempts to bypass limits or security, spam, or content that infringes others’ rights). We may suspend or terminate access for misuse, nonpayment, or risk to the service, without refund for the suspended period where allowed by law.
11. Indemnity
You agree to indemnify and hold harmless Grafics Media LLC from claims arising from your uploads, MLS filings, listing facts, orders, or your misuse of packs or outputs, including third-party and board claims.
12. Electronic notices
We may give notices by email to the address you provide, by SMS to a number you opt into for support where offered, or by posting on the site or in the product. Notices are effective when sent or posted.
13. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control (including outages, MLS or carrier issues, natural disasters, labor disputes, or government action).
14. Changes; market evolution
Things we offer may change as the market evolves. Products, features, plans, pricing, trials, and channels may be added, changed, paused, or discontinued. We will update the “Last updated” date above when we change these terms. Continued use after an update constitutes acceptance of the revised terms. Price changes apply to new charges only — not to amounts already billed.
15. General
If a term is unenforceable, the rest remains in effect. These terms are the entire agreement between you and Grafics Media LLC for the services described here (together with any product-specific EULA you accept, such as MLS Ready). Failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a reorganization or sale.
16. Contact
Grafics Media LLC · 2310 Evergreen Ln, Lawrenceville, GA 30043 · support@grafics.ai · 404-333-8432 SMS only